Raffle and Lottery policies, terms and conditions

Hearing Dogs for Deaf People Raffle Rules

General Rules

  • Participation in the Hearing Dogs for Deaf People Raffle costs £1 per entry.
  • The Raffle is open to all mainland Great Britain residents over the age of 16 (this excludes Northern Ireland, Isle of Man, Channel Islands and BFPO addresses according to Gambling Act 2005 regulations).
  • No tickets can be sold to, on behalf of, or for a person under the age of 16 years.
  • If a ticket is sold unknowingly to, on behalf of, or for a person under the age of 16 he/she will be exempt from the raffle and will forfeit his/her prize and the stake will be returned.
  • Winners may be required to take part in Hearing Dogs for Deaf People PR and promotional activity.
  • All proceeds from this raffle will be used for the charitable purposes of Hearing Dogs for Deaf People.
  • All response handling activities are being externally managed on behalf of Hearing Dogs for Deaf People by CFP Lottery and Raffles Ltd.
  • Hearing Dogs for Deaf People is registered with the Gambling Commission to operate this raffle. This licence is issued under Part 5 of the Gambling Act 2005.
  • Profits from this raffle will be donated to help Hearing Dogs for Deaf People, registered charity in England and Wales no. 293358 and in Scotland no. SC040486.
  • Donations from this raffle may be used to help reduce costs, allowing more profits to be donated to Hearing Dogs for Deaf People.


Online entries

Once age verification is confirmed for tickets purchased online, a confirmation email will be sent to the entrant confirming their numbers in the draw and thanking them for their participation.

  • If we are unable to verify the age of a player we will return the payment to the entrant.
  • Entries must not be bought on behalf of somebody else.


General Information

For more information about the Hearing Dogs for Deaf People, our raffles and other ways to donate please visit our supporter web pages or contact our dedicated Fundraising team by calling 01844 348109.

Please call 0800 954 0257 to request additional raffle tickets (up to a maximum of 60 tickets per person) or to request to be removed from future raffle mailings.

If you would like more information about raffles and lotteries, please go to www.gamblingcommission.gov.uk.

The Hearing Dogs for Deaf People Social Responsibility Policy for raffles is available on the website www.hearingdogs.org.uk. This includes our policy on responsible gambling, underage gambling, and fair and open draws. If you or a family member feel that you are experiencing problems with gambling, you can seek advice and support from GambleAware on 0808 8020 133 or via their website www.gambleaware.org.

Raffle policies

Fair and Open Draws

Hearing Dogs for Deaf People only conduct lotteries with an External Lottery Manager (ELM) registered with the Gambling Commission.

  • Draws are conducted at random using either a random number generator, or blind draw, on ELM premises (CFP Lottery & Raffles Ltd) in plain sight of staff.
  • Speed prize draws (e.g. super seller and fast replies) will be drawn before any 'main' prize draw takes place. All speed prize draw entries will then be added to the 'main' prize draw.
  • Hearing Dogs for Deaf People will not accept liability for any incomplete, damaged, illegible entries. In such cases monies associated with tickets will be treated as donations to Hearing Dogs for Deaf People.
  • Any ticket payments received after the closing date of the draw will follow the rules as detailed on the tickets.
  • We publish draw results on www.raffleplayer.com/hearingdogs  and in letters to players. Winning numbers shall also be available by contacting our Fundraising team on 01844 348109.
  • Rules are available on this page, on the reverse of raffle tickets and on request.
  • Hearing Dogs has a Raffle Complaints procedure which is available to read on our Charity Complaints webpage or by request.
  • A record is kept of both online and ticketed sales, as well as tickets not purchased but distributed regardless of whether they are returned or not.

  • Hearing Dogs for Deaf People will reserve the right to offer alternative prizes of equal value if, due to circumstances beyond its reasonable control, the stated prizes are no longer available.

     

Law and Disorder Policy

Hearing Dogs for Deaf People will only conduct their lotteries with an External Lottery Manager (ELM) registered with the Gambling Commission.

  • Hearing Dogs for Deaf People will refuse to be associated with any proposed lottery scheme or other gambling activity that may breach the law.
  • Hearing Dogs for Deaf People will refuse to contract with any contractors or agents who Hearing Dogs for Deaf People suspects may be associated with any potential or actual criminal activities.
  • Hearing Dogs for Deaf People will use a primary supplier who is licensed by the Gambling Commission (External Lottery Managers), to run our lottery/raffle business.
  • Our External Lottery Manager keeps a record of all tickets that have been distributed.
  • Extra tickets will not be made available to players until all monies have been received for existing tickets within that draw.
  • Our External Lottery Manager is able to provide information for any police checks of a Lottery Ticket seller that may be carried out. They are able to provide address details and details of any monies sent in for tickets received.
  • Our External Lottery Manager operates from secure premises, with fire safes in situ, and with contractors such as G4S.
  • Our External Lottery Manager processes all entries and handles all monies received for a lottery, although monies are paid directly in to Hearing Dogs for Deaf People's bank account, and banking reports are issued by our External Lottery Manager on a weekly basis.
  • Hearing Dogs for Deaf People will send cold recipients no more than a maximum value of £20 worth of tickets.
  • Hearing Dogs for Deaf People will require suppliers and contractors to ensure that all staff and contractors who are likely to be engaged with Hearing Dogs for Deaf People obtain relevant references.
  • Hearing Dogs for Deaf People will monitor their staff and self-employed agents on an ongoing basis, particularly regarding their direct or indirect association with potential criminal activities.
  • Hearing Dogs for Deaf People will only use gambling software (a Random Number Generator (RNG)) produced by CFP Lottery and Raffles Ltd whose software has been approved by the Gambling Commission.
  • Hearing Dogs for Deaf People will ensure that it reports any actual or suspected criminal activities to the police.
  • Hearing Dogs for Deaf People will expect that any suppliers or consultants who are associated with their lottery/ raffle will report any potential and actual criminal activities to Hearing Dogs for Deaf People as soon as possible.
  • Hearing Dogs for Deaf People will expect that any suppliers or consultants who are associated with their lottery/ raffle will cooperate fully with the police and Gambling Commission should any actual or suspected criminal activities arise.
  • Hearing Dogs for Deaf People Staff involved in promoting lotteries/ raffles or selling lottery/ raffle tickets face to face or via telephone will be trained to a satisfactory standard to ensure compliance with Hearing Dogs for Deaf People's gambling policy and procedure.
  • Hearing Dogs for Deaf People will not enrol any person into any of its lottery schemes if that person is suspected of any potential or actual criminal activities
  • Hearing Dogs for Deaf People conducts the online element of their raffles through CFP Lottery & Raffles Ltd - a registered External Lottery Manager (ELM) licensed by the Gambling Commission. CFP Lottery & Raffles Ltd operate a platform which complies with all relevant codes and remote technical standards.
  • The ELM (CFP Lottery & Raffles Ltd) operates the payment function and are responsible for the payment of income back to the charity. Ticket and chance distribution records are available for police checks.

  • Banking reports are issued by the ELM (CFP Lottery & Raffles Ltd) to an agreed schedule. They will provide contact and payment details of any monies received.

     

Protection of Customer Funds

All funds from your online ticket purchase are credited to a client account held with Natwest on behalf of raffleplayer.com, which is entirely separate from raffleplayer.com’s trading accounts. This is a key requirement of the Gambling Commission's licence compliance and is there to protect both you and the charity. When a raffle takes place, proceeds are paid directly from this account to the charity.

Protecting Children and Vulnerable People

Hearing Dogs for Deaf People has taken steps to ensure that our lotteries do not attract young people. We have the following procedures in place to prevent underage players from participating in any lotteries promoted by ourselves:

  • On all cold data used by our External Lottery Manager, it is requested that all persons under 16 years of age are excluded from the lists before being supplied for the use of our lotteries.
  • Where possible we check our database to ensure persons are above the legal age limit before data is supplied for the use of a lottery.
  • The minimum age for play is detailed on the back of all tickets and entry forms produced.
  • Any player who provides dishonest information regarding their age automatically forfeits the right to any prize. This fact is also stated on the reverse of all tickets and on all entry forms.
  • Any player who is found to be under 16 years of age will have any monies paid in relation to the lottery returned to them.
  • In the event that a request to cease mailing lottery packs is received from a vulnerable person's carer, we remove their details from our mailing database immediately. If the person has been sent a lottery pack as a result of their details being supplied to us through a cold list, we will advise the carer of how to have that person's details removed from the list owner's mailing records too.
  • Any portals for remote customers will carry a warning before chances are purchased stating that underage gambling is an offence. Customers will then be required to confirm they are of legal age.
  • The age verification system will be reviewed regularly, and we will implement all reasonable improvements that may be made as technology advances and information improves.
  • All relevant staff will be trained on the use of age verification procedures.
  • Website will permit filtering software to restrict the access to relevant pages.

Responsible Gambling/Problem Gambling Procedure

Hearing Dogs for Deaf People has put in place the following procedures to encourage people to gamble responsibly and seek help should gambling become a problem:

  • The National Gambling Helpline number (www.gamcare.org.uk) and Gambleaware.org website address is included on all tickets and entry forms to lotteries as well as our website address that includes information on gambling.
  • Information is displayed on our website encouraging people to gamble responsibly and to recognise the signs of problem gambling. We also include the National Gambling Helpline and website details for people to refer to should they need further help.
  • Players can request a self-exclusion to be added to the Hearing Dogs for Deaf People database so that they are removed from further addressed lottery communications including post, telephone, email and SMS. All self-exclusion requests along with the date of the request will be captured on to the record on the Hearing Dogs for Deaf People database and will be in place for a minimum of six months. All reasonable steps will be taken to prevent any self-excluded individuals participating.
  • Self-exclusion can be requested by contacting customer services or through an automated process using remote communication.
  • Self-exclusion flags will be added to the database within 2 working days of receipt. A record of card numbers to be excluded will also be kept where this is possible and complies with other legislation.
  • Staff are trained on self exclusion and will signpost counselling and support services.
  • To stop receiving unaddressed mail delivered by your postman, visit the Royal Mail website.
  • Software is available to prevent individual computers from accessing gambling internet sites. Please see www.gamblock.com for further information.
  • Players can request the number of books they would like for an individual lottery and the number of lotteries they would like to participate in on a yearly basis.
  • Self-excluded customers will have any accounts closed and funds returned to them.
  • Where customer behaviour indicates problem gambling, they will be contacted by our Supporter Services Team under supervision of senior management and will follow procedures for this contact.
  • A restriction of 60 tickets per customer will be in place unless customer interaction occurs. Without customer interaction additional online chances above this limit will not be entered into the draw and additional paper tickets will not be dispatched. Interactions will be recorded and where the tickets are purchased beyond the limit, records will be kept for 3 years.
  • All relevant sources of information will be used to identify customers at risk of problem gambling.
  • Relevant staff will be given appropriate guidance for interaction with customers demonstrating signs of agitation, distress, intimidation, aggression or other behaviours that may inhibit customer interaction.