Sam and Syd

“He listens for me, looks out for me, and reminds me I’m never alone”

woman cuddling black dog smiling

A frightening incident while in bed one night made Sam realise just how vulnerable her hearing loss left her.

Since then, hearing dogs Barley, Tasha, and now Syd, have changed Sam’s life. Their practical soundwork skills have kept her safe, while their companionship has increased Sam’s confidence to talk openly about her deafness.

Sam shares her story:

When I was six, I had German Measles and Whooping Cough at the same time, which doctors said affected the nerves in my ears. At 13, my hearing dropped dramatically and then continued to deteriorate.

At 19, I asked to be fitted with a cochlear implant. I was training to be a hairdresser and the constant hum of hairdryers made it almost impossible to hear. But because I still had ‘good hearing’ with my hearing aids, and my lipreading was strong, I was turned down. Mentally I was struggling though. I wasn’t coping.

There were times when I felt invisible, even ashamed, because of my hearing loss. I’d nod and smile in conversations I couldn’t follow. I’d laugh when others laughed, and copy their expressions just to fit in. I didn’t want to be treated differently. I wanted to be liked. Pretending was exhausting.

At that time, I was living in London in a flat on my own. I hadn’t realised how much I’d relied on my mum and dad when I lived at home.

Then one night, my worst fear came true. I woke up in bed to find someone standing over me. I’d always worried about not hearing something at night, but when it actually happened, my confidence plummeted.

It turned out to be someone I knew and trusted. He said he wanted to make sure I was okay because I hadn’t answered the door. But later, I found out he’d climbed over the balcony and smashed the window to get in. I hadn’t heard a thing. It showed me just how vulnerable I was.

After that, I never felt safe. I was too scared to take my hearing aids out at nighttime. I was constantly on edge and suffered quite badly from depression.

Thankfully, I was assigned a lovely support worker. She suggested I went back to college to study something I really wanted to do and it was her who encouraged me to apply for a hearing dog.

black poodle sat in his burgundy hearing dog jacket

I went back to college at the age of 22 with the dream of becoming a physiotherapist, but when I started studying for my A Levels - and was pregnant with my son - my hearing suddenly disappeared completely in my right ear and I had to leave my course.

After my son was born, I started the process for a cochlear implant and this time I was accepted, so at 26, I found myself adjusting to life with a new baby and a whole new world of sound.

When Hearing Dogs sent that first photo asking if I wanted to meet Barley, that’s when my life changed for the better. Barley was my best friend - we went everywhere together.

In a strange way she made me feel better about being deaf. She helped me talk about my deafness more openly. She saved me really.

When Barley passed, it broke my heart. She’d been my ears, my confidence and my comfort through the hardest years. She was my reason to get up in the morning - to keep going.

I was lucky that I’d already been matched with my second hearing dog Tasha when Barley retired. She gave Barley a second wind in her final year; the two of them were inseparable.

My hearing dogs have always given me the courage and reassurance to go out in public. They are the eyes that I look to which say, ‘It’s okay’. And the confidence to know that if my hearing aids were out and a sound went off, they would tell me.

black poodle standing by the sea looking up

There were 11 months between me losing Tasha and being matched with my third hearing dog Syd, and I went to a really dark place.

My wife Dee said it was really hard seeing how I struggled when I lost Tasha and how I went back to old habits. She’d come back from the gym and find me sitting on the rug or swivel chair that faced the front door with the volume of the TV low. When she asked what I was doing there, I’d say it was so I could see if there was anyone outside the front door.

I was partnered with Syd on 27 January last year and honestly, I’m so in love with him. I would be lost without him. He makes me proud every single day.

He’s not just my ears; he’s my best friend. With him by my side, I feel safe and secure, knowing he’ll always be there to alert me to sounds. He’s so sharp and reliable; he never misses a thing.

Having Syd - and Barley and Tasha before him - helps me explain my deafness without words. People notice Syd before they notice me, and it takes away that awkward moment of having to justify my deafness. I can speak well, and this sometimes confuses people because I wasn’t born deaf.

I’m proud of who I am now. I have my wife, my family, and a supportive workplace, but Syd is still my go-to when I feel vulnerable. The one I turn to when conversations become overwhelming and the world gets too noisy.

When he nudges me, it’s his way of saying, “It’s okay. I’ve got you.” That’s what he does, every single day. He listens for me, looks out for me, and reminds me I’m never alone.

black poodle nudging womans leg while sat down

About the author

Hi everyone, I'm Matt and I look after the charity's social media, blog and e-newsletter.

I spend a lot of my day talking about our hearing dog superstars - it's a hard life!

Matt Sadler