Ethical fundraising statement

Hearing Dogs for Deaf People is committed to rebuilding connection, companionship, and confidence through trained hearing dogs, and practical and emotional support services, to transform the lives of people who are deaf or have hearing loss.

Our approach to fundraising is guided by the principles and best practices outlined by the Fundraising Regulator, ensuring that our operations are transparent, respectful, and accountable. All Hearing Dogs for Deaf People staff and volunteers (including the Board of Trustees) have a responsibility to be aware of and have a clear understanding of the ethical issues covered in this statement.

Fundraising is essential to the continued success of our Charity’s work and your support means that we can continue to make a difference to people with hearing loss every single day.

We will be honest and open in our communications with you

We respect the rights of our supporters and promise to provide clear, honest information about our work, and about how our donations and income are spent.

• We respect the rights of our supporters to provide clear, honest information about our work, how our donations and income are spent.

• You can read more about how your support makes a difference in our Impact Report and Accounts which is published annually.

   

We will protect your privacy and personal data

• You have complete control over how we contact you and you can change your communication preferences at any time by contacting our friendly Supporter Services Team on 01844 348109, or by emailing dataprotection@hearingdogs.org.uk If something does go wrong, please let us know so that we can put things right as quickly as possible.
• We respect your privacy and take important measures to keep your personal information safe and secure. You can read our full privacy policy here.

• We will never share your information with other organisations for their own marketing purposes, but we do use carefully selected and regulated external suppliers for some aspects of our work. Any external suppliers we use are professional organisations that we hold to the same high standards of compliance that we adhere to.

   

We are committed to high standards and accountability

• Hearing Dogs for Deaf People is registered with the Fundraising Regulator and we are committed to the Code of Fundraising Practice. We work to fully comply with all legal requirements including the Data Protection Act 2018, the Privacy and Communications Regulations 2003, the Charities Act 2022, and the UK GDPR.