How to order

Securely online

Visit and follow the instructions to order your favourite items online.

By post

Please complete the enclosed order form.
Make your cheque or postal order payable to Hearing Dogs for Deaf People (Trading) Ltd or complete your credit/debit card details on the form.

Please return your order to:
Catalogue order, Freepost RSGX-LSRG-UCGH,
Hearing Dogs for Deaf People, The Grange,
Wycombe Road, Saunderton, Princes Risborough,
Buckinghamshire, HP27 9NS.

By telephone

Call our customer services team on 01844 348188.

Post and packaging charges

Please note we can only deliver to UK and BFPO addresses. A delivery charge of £4.99 will apply to all orders.

Overseas postage

Our shop products are only available to customers in the UK.

Delivery in the UK

Your order will normally be delivered within 14 days, although in most cases delivery will be quicker. We regret that we can only despatch orders to a UK address. Please note, orders received after 15 December may not arrive in time for Christmas.
Please order early to avoid disappointment.

Our guarantee

If you are not entirely satisfied with your purchases, return them to us in good condition within 14 days and we will refund the original purchase price, or replace the item - whichever you prefer.

If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of your goods.

If the items you receive are faulty or are not what you originally ordered please contact our catalogue services team by post or calling 01844 348188 and we will advise you on how to proceed with your return. This is to ensure that the goods are appropriately despatched and this does not affect your statutory rights.