Frequently asked questions

Here is a selection of questions we are asked on a regular basis. We hope you find them useful but if you have any further questions please do not hesitate to contact us.

Can I leave my dog at home all day?

No, not all day, your hearing dog should accompany you to as many places as possible. This means taking your dog to work and into town.

What if I can't take my dog to work?

Your hearing dog should come to work with you to help you with sounds there and maintain a working bond.

How do I know a hearing dog is right for me?

We understand that every degree of hearing loss can be challenging, and our one-to-one advisors will do their best to discover if your needs can be met through one of our fantastic dogs. Hearing Dogs do not just provide deaf people with registered assistance dogs – we can also match you with a sound support dog or a companion and confidence dog, depending on your circumstances. Does this sound like something that you could benefit from?

How long will I have to wait?

Everyone’s waiting time will vary as it’s based around an individual’s circumstance. So it could be as quick as a year or it could be longer, depending on your requirements. We are fully committed to making sure your dog is absolutely perfect for you – and we really appreciate your patience. Once you’ve spoken to your one-to-one advisor, we can determine how long you may have to wait for your hearing dog.

What criteria will you need to meet?

These are some of the basic criteria: 1) You are aged 18 or older 2) You have a severe to profound deafness in both ears 3) You can walk a dog for an hour every day 4) The dog will not be away from you for more than 4 hours at a time 5) You like dogs 6) You do not have any pet dogs at home under 10 years of age. If you have more than one pet dog then we cannot accept your application. If you have any questions about the criteria then please contact us. We will be happy to answer your questions.