Contact us using a sign language (BSL) interpreter

We are delighted to enable British Sign Language users to contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions.

Service Availability

The InterpretersLive! service is available on-demand 7 days a week between 9am-5pm. You can also pre-book BSL Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform of your choice.

Please click on the image below to access an interpreter

How to connect to a sign language interpreter

For instructions on how to use this service please watch the BSL video below.

Minimum Requirements

This service is accessible via a Windows supported devices and Apple Mac.

If you would like to connect via an iPad/iPhone/android tablet, please download the compatible app and once registered enter interpreterslive@signsolutions.uk.com into the search box and click to make a video call.

The service is compatible with the following browsers:

Google Chrome version 46 and later, Firefox version 45 and later,Opera version 39 and later. If you are using Safari 9 or Internet Explorer 11, when prompted please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.

Support

A PDF user guide is available here.

Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

If you wish to make a complaint, please follow the guidelines set out here alternatively a transcript can be found here

Privacy

Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.