Terms and conditions

The Hearing Dogs for Deaf People Trading Company Limited (Registered Company Number 2786252) is a wholly owned subsidiary which trades only to raise money for its parent charity's objectives.
VAT no. 537 1177 47

Definitions:

In these conditions, the following terms shall have the following meaning:
“The Company” refers to The Hearing Dogs for Deaf People Trading Company Ltd”.
“The customer” means the customer of the company.
“Contract” refers to any contract for the sale of good by The Company to the Customer.

Payment:

Payment shall become due upon placement of the order. No goods shall be supplied without payment. Goods will be delivered by a carrier of The Company’s choosing. Carriage will be at cost to the Customer and forms part of the invoice. Carriage costs are available below. Orders will normally be delivered within 28 days, although in most cases delivery will be quicker. Orders can only be dispatched to UK addresses.

Carriage costs:

To British Isles and BFPO addresses:
Orders up to and including £10.00 add £3.50
Orders £10.01 up to and including £30.00 add £4.50
Orders above £30.01 add £5.50
Postage and packaging charges are based on the total value of your goods ordered.

Claims:

Claims arising from damage, delay, or partial loss of goods in transit must be made in writing to The Company within seven working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim. The Customer shall, if so requested in writing or verbally by The Company, promptly return to The Company any goods subject to the claim and any packing materials securely packaged for examination.

Liability:

If the Customer establishes that any goods have not been delivered, have been delivered damaged, or are not of the correct quantity, The Company shall have the option to replace them with similar goods, or allow the Customer credit for their invoice value.

If the Customer established that any of the goods are defective, The Company shall have the option to replace them with similar goods, or allow the Customer credit for their invoice value.

In no circumstances shall the liability of The Company to the Customer under this condition exceed the invoice value of the goods.

Returns:

If you are not entirely satisfied with your purchases, return them to The Company in good condition within 7 days and the original purchase price will be refunded, or the item replaced.

If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. Please note the item is the responsibility of the Customer until it reaches The Company. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of your goods. If the items you receive are faulty or are not what you originally ordered please contact our catalogue services team by post or email

Goods that are faulty can be returned to:
Hearing Dogs for Deaf People
The Grange, Wycombe Road, Saunderton, Princes Risborough, Bucks, HP27 9NS

Specifications

The Company reserve the right to alter specifications to those stated in the catalogue including slight difference in colour, shade and size.

The Customer’s statutory rights will not be affected.