Privacy policy

At Hearing Dogs for Deaf People we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, delivery and billing addresses. This allows us to process and fulfil your orders and to notify you of the status of your order. All credit or debit card transactions are processed through World Pay, UK's leading card payment acquirer. World Pay ensures that all transactions are fully secure by hosting the payment system on their servers not on Hearing Dogs for Deaf People's and that all communications are protected by a host of innovative and established encryption techniques, all of which are continually updated. WorldPay's transaction environment is regulary audited by the banking authorities to ensure complete security.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

Will Hearing Dogs for Deaf People disclose the information it collects to outside parties?

Hearing Dogs for Deaf People does not sell, trade or rent your personal information to others.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Hearing Dogs for Deaf People possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

Your consent

By using our website, you consent to the collection and use of this information by Hearing Dogs for Deaf People. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.