Privacy

How do we collect information?

Hearing Dogs collects personal information about potential supporters, volunteers, or clients either directly from the individuals themselves or, in some situations, via third party providers. When you enter information on this web site, respond to direct marketing appeals, enter competitions, or register as a client or volunteer, personal information is captured and recorded. Hearing Dogs also uses commercial lists to contact people who we believe may be interested in our work.

What information do we collect?

Where provided we store your contact information such as name and address, telephone numbers, and email addresses. We also record any donation and purchase histories, details of communications we have received from you, along with a record of communications we have sent to you. Occasionally we may ask our supporters and clients for additional voluntary information such as birthdates, interest in selected products and services, pet ownership, and other information which improves the efficiency of our marketing communications.

Fundraising is critical to Hearing Dogs. We receive no Government grants or lottery funding for our work. We may use your information to raise vital funds using donation appeals, competitions, trading offers, Hearing Dogs’ branded financial services, volunteering opportunities, or sponsored events.

We may also use your personal data for historical analysis, market research, and other operational purposes such as market profiling and supporter targeting.

Will we disclose the information we collect to outside parties?

We may pass your information to our professional service providers, agents and associated organisations. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your information is fully protected.

Where you have given permission, we may occasionally allow carefully selected organisations to contact you directly. If you would prefer Hearing Dogs not to transfer information about you, then please tick the third party ‘opt out’ box provided.

We may also need to disclose your information if required to do so by law

Your consent

By providing us with your personal data, you consent to its collection and use in accordance with the above purposes and this privacy statement.

Right to data access

You have the right to ask for a copy of the information we hold about you (for which we may make a small charge) and to have any inaccuracies in your information corrected.

Further information

If you have any questions regarding the Privacy Statement of Hearing Dogs or require any further information please contact us.