Donation terms and conditions

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1. Validity

These terms and conditions govern the Hearing Dogs for Deaf People donations’ pages. Hearing Dogs for Deaf People reserve the right to amend these terms and conditions from time to time by updating this text page and the supporter is bound by any such modifications or revisions.

2. Contract with supporter

The contract between Hearing Dogs for Deaf People and the supporter comes into existence upon Hearing Dogs for Deaf People’s acceptance of the supporter’s donation i.e. when payment has been received. Hearing Dogs for Deaf People is entitled to withdraw from contracts in the case of obvious typographical or arithmetical inaccuracies appearing on Hearing Dogs for Deaf People’s website.

3. Hearing Dogs for Deaf People's warranty and refunds policy

If the supporter makes an error whilst making a donation – or if after submitting their donation details changes their mind – they should get in touch with Hearing Dogs by emailing paul.hester@hearingdogs.org.uk within 7 days of making the donation, including their full contact details and details of changes to their recorded donation. 

4. Governing law and jurisdiction

Contract between Hearing Dogs for Deaf People and the supporter will be governed by English Law and all disputes will be submitted to the non-exclusive jurisdiction of the English Courts.

5. Intellectual property

All the information, data, text, graphics, links or computer code published on, contained or available on this website are the copyright of Hearing Dogs for Deaf People. Unauthorised use of the material including the production, storage, modification, distribution or republication without the prior written consent of Hearing Dogs for Deaf People, or where applicable, the respective copyright owner(s) is prohibited. The names and logos of Hearing Dogs for Deaf People and all related products and services names, design marks and slogans are the trade names, service marks or trade marks of Hearing Dogs for Deaf People and may not be used without the prior consent of Hearing Dogs for Deaf People.

6. Disclaimer

Hearing Dogs for Deaf People hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the materials and goods and services supplied in relation to this website, whether, expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that Hearing Dogs for Deaf People be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if Hearing Dogs for Deaf People has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtained through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

7. Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions will not be affected.

8. Gambling responsibly

The majority of people do gamble responsibly. It may help you to keep your gambling under control by remembering the following;

• You’re buying fun, not investing your money
• Before playing, set strict limits on how much time and money you’re going to spend
• Quit while you’re ahead
• Only gamble with money you can afford to lose
• Don’t spend more money on gambling with the hope to win back money that you have lost
• Keep up other interests and hobbies – don’t let gambling take over your life
• Don’t gamble in order to escape from stress or boredom
• Gambling in moderation is okay

For some however gambling can become a problem. If you are concerned about the amount you are gambling, and feel it is taking over your life (or you are concerned for a friend or relative) then the following questions may help you, to give you some guidance.

• Have others ever criticised your gambling?
• Have you ever lied to cover up the amount you have gambled or time you have spent doing it?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you gamble alone for long periods?
• Do you stay away from work or college to gamble?
• Do you gamble to escape from a boring or unhappy life?
• Are you reluctant to spend 'gambling money' on anything else?
• Have you lost interest in your family, friends or pastimes due to gambling?
• After losing, do you feel you must try to win back your losses as soon as possible?
• When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone?
• Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
• Do you feel depressed or even suicidal because of your gambling?

If you feel you are answering more ‘yes’ to the above questions, then it is likely a gambling problem exists. For friendly and helpful advice from trained counsellors call the GamCare helpline on 0845 6000 133. The helpline is open 24 hours a day. Sometimes just telling someone about your problem can be a relief and it is the first step towards dealing with your problem. You can also visit the GamCare website www.gamcare.org.uk for more information and advice.

9. Hearing Dogs for Deaf People's Responsible Gambling Procedure

Hearing Dogs for Deaf People have put in place the following procedures to encourage people to gamble responsibly and seek help should gambling become a problem;

The GamCare helpline number and website address is included on all tickets and entry forms to lotteries. We also include the GamCare’s helpline and website details for people to refer to should they need further help.

There is a restriction in place on the number of ticket books or lottery numbers that can be allocated to an individual. The maximum is 5 lottery books per person.

Players can request a self exclusion from our database for further lottery mailings.

Players can request the number of books they would like for an individual lottery and also the number of lotteries they would like to participate in on a yearly basis.

10. Hearing Dogs for Deaf People's Law and Disorder Policy

• Hearing Dogs for Deaf People will only conduct their lotteries with a registered External Lottery Manager.
• Our External Lottery Manager (ELM) keeps records of all all tickets that have been distributed.
• Our ELM is able to provide information for any police checks of a Lottery Ticket seller that may be carried out. They are able to provide address details and details of any monies sent in for tickets received.
• Our ELM operate from secure premises, with fire safes in situ, and contractors such as Securicor.
• Our ELM processes all entries and handle all monies received for a lottery, however all monies are paid in directly to our own bank account, and banking reports are issued by our ELM on a weekly basis.

11. Hearing Dogs for Deaf People's Policy on Fair and Open Draws

• All draws are conducted at the ELM’s premises in plain sight of staff and ourselves.
• Draws are conducted at random using either a random number generator or using a blind draw.
• Winners results are published on our website, information is also included in letters sent out to players. Winner’s information is also available on request.
• Rules are published on entry forms and the reverse of raffle tickets.
• Printed versions of rules are available on request.
• We have a complaints procedure in place.

12. What is Hearing Dogs for Deaf Peoples' players' queries and complaints procedure?

Telephone complaints

• Initial complaints and queries are dealt with over the telephone by the advisers in the telephone room of our ELM.
• A telephone log sheet is completed at the time of the call, detailing the callers contact details, details of telephone adviser who took the call, nature of the complaint and how the complaint was resolved.
• The telephone log sheets will be kept on file for 3 years by our ELM.
• If an initial complaint cannot be resolved, the complaint is logged by our ELM and we are notified immediately of the issue and it is taken internally to resolve.
• All general queries will be logged on the log sheets by the ELM and held for future reference.

Written complaints

• Initial complaints and queries to be responded to in 48 hours of receipt of complaint by the administration team of our ELM.
• All complaints are logged on the complaints log sheet, detailing the individuals contact details, details of the administrator that has dealt with the complaint, the nature of the complaint and what steps were taken to resolve the complaint.
• The complaints log sheets and written complaints will be kept on file at our ELM for 3 years.
• If the initial complaint cannot be resolved by our ELM, the complaint is logged and forwarded immediately to ourselves to be resolved internally.
• All general queries will be logged on the log sheets by the ELM and held for future reference.

13. Hearing Dogs for Deaf People's Protection of Children and the Vunerable

Hearing Dogs for Deaf People have taken steps to ensure that our lotteries do not attract young people. We have the following procedures in place to prevent under age players from participating in any lotteries promoted by ourselves;

• On all cold data used by the ELM, it is requested that all persons under 16 years of age are excluded from the list before being supplied for the use of our lotteries.
• Where possible we check our database to ensure persons are above the legal age limit before data is supplied for the use of a lottery.
• The minimum age for play is detailed on the back of all tickets and entry forms produced.
• Any player who provides dishonest information regarding their age automatically forfeits the right to any prize. This fact is also stated on the reverse of all tickets and on all entry forms.
• Any player that is found to be under 16 years of age will have any monies paid in relation to the lottery returned to them.
• In the event that a request to cease mailing lottery packs is received from a vulnerable person’s carer, we would remove their details from our mailing database immediately. If the person has been sent a lottery pack as a result of their details being supplied to us through a cold list, we will give the carer details of how to have that persons details removed from the list owners mailing records as well.

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